Valeria Madina Club - All Inclusive

Guests who stayed here loved

“Unfortunately our first room was very sub standard & didn't even meet the basic criteria. Toilet bulb not working required phone torch to see, TV had no aerial connection. Sofa bed foot panel not attached & just placed on top of the seat, broken leg on bed side table, two dirty floor rugs. I mentioned all defects to a cleaner who burst in to put a pillow case on a spare pillow??!! I also complained at reception soon after 3pm check-in. Returning to the room later in the evening. Nothing had been fixed, so back to reception this was around 10pm. A maintenance person was summoned to at least change the toilet light bulb other issues remained. Then went to the fridge to get water out & guess what yes it wasn't there?? Back to reception for further complaints fortunately out of 3 persons at reception one guy had the common sense to replace with a new within 10 minutes. This same person looked at all the other issues in the room removed the TV to show a bare cable for the aerial now totally disconnected. He stated we should be moved the following day. Also this room was on the top floor roof 3 flights of stairs. We eventually got moved 2pm the next day to a better ground floor room with everything as it should be. We all agreed with staff I shouldn't have to point out room defects multiple times at all on our vacation. These should be done by at least room cleaners or staff basic checks. We had no issues with the remaining holiday in spite no information about the resort we found the bigger quieter pool beyond the aqua park, we never found the adult one unless this was the restaurant mango one? Food was good my partner loved the desserts. This is a very basic resort & it's a shame that some rooms are not fit to stay in on a basic level, this wasn't isolated to just us we heard this numerous times room transfers from UK speaking guests. Would I revisit or recommend.. no.”

nigelg681 · Jul 9, 2026