Adam Park Hotel & Spa Marrakech

Guests who stayed here loved

“The 🌊 sea Iam writing to express my deep dissatisfaction and frustration with the extremely poor experience my companions and I encountered during our stay at your hotel, which is rated as a 5-star property and is expected to uphold high professional standards. Details of the Incident: Upon Arrival: We were immediately stopped by security and instructed to park approximately 150 meters away from the reception area. While walking to the reception, I noticed that the flags of some countries — including the flag of Qatar — were installed upside down (please see the attached photos). This gave me an immediate negative impression of the hotel’s management and attention to detail. At the Reception: I inquired about room rates and informed the receptionist that we had just arrived after a long 12-hour journey and needed to rest. The receptionist quoted prices different from those listed on Booking.com and tried to convince us to book a room overlooking the swimming pool, despite my clear request for a quiet room for rest. Booking Issues: I decided to complete the booking through Booking.com. Upon returning to the reception and informing the staff of the confirmed booking, they claimed it did not appear in their system and asked us to wait. After providing the booking reference number, the staff insisted that the room had not been paid for, even though it was prepaid via Booking.com. Only after showing the payment receipt from Booking.com was the on-duty manager called, who confirmed the payment but requested additional taxes (which we paid). Security Deposit Demand: The hotel then demanded a security deposit (cash or card) before allowing us to check in. This was not mentioned during the booking on Booking.com, and there were no facilities in the room (such as a mini-bar) that would justify such a deposit. After a long discussion and significant delay, we were finally allowed to enter the room.”

Suofak · Jun 7, 2026