Olanro Hotel Negombo

Guests who stayed here loved

“What went well • Mr. Renuka demonstrated excellent customer service. His approach was professional, courteous, and helpful. Sorry For Late Reply I was busy. Concerns that need attention 1. Front desk service: The lady at reception did not demonstrate basic customer-service standards; her approach and tone were unhelpful and unprofessional. 2. Initial room condition: The first room we were given (before the change) had not been cleaned properly; the walls were noticeably dirty. 3. Room change to 107: After we requested a change, we were moved to Room 107. Your staff member Mr. John mentioned there was a “small mistake,” but there was water collecting on the floor, which was unsafe and inconvenient. 4. Pest issue: During the night, my wife and I were woken by a cockroach in the room. 5. Pool safety: I invited my best friend’s family for a swim, but damaged tiles in the pool area caused cuts/scratches to our legs. This is a serious safety hazard and an embarrassment during what was meant to be a treat.”

Nadeesh · Jan 19, 2026