Boutique Spice Colombo

Guests who stayed here loved

“When I arrived at the hotel on the evening that I was due to check in (6th July), I was unable to gain access. A neighbour of theirs informed me that they were closed and then phoned the owners. I then spoke to the owner who informed me that they had sent me notifications via booking.com stating that the hotel would be closed during the time of my reservation and thus, that my reservation had been cancelled. The only email that I have received from them was a confirmation email dated the 26th of October 2024. The day that I booked the hotel. When I logged on to my booking.com account that night, it still said booking confirmed for the 6th -8th July (there were also no new messages in my inbox). See the attached screen shot. However, when I googled the hotel on the same night to try and find contact details to talk to the owner again, it said that it was closed, see the second screenshot...no-one told me though. Their complete lack of communication resulted in me: 1) Paying a taxi driver more money for driving back towards the airport once I had nowhere to stay. 2) Resulted in me paying more for an alternative hotel due to a last minute booking. 3) Unnecessarily leaving my former location a day earlier. This is completely unacceptable. If they indeed did attempt to correspond with me via Booking.com, can proof please be sent and can it also be explained why I did not receive an email? I am also disappointed with Booking.com themselves. I tried for a considerable amount of time that night to contact them and find a live chat. However, couldn't find where to access this, with the best advice from them being to...contact the hotel! Nice one. Thanks for that!”

Richard · Jul 9, 2025