Question 1

What time is check-in at Sunbird Lodge Elementaita?

Accepted Answer

From 03:00 to 06:00

The front desk is open daily from 7:00 AM - 6:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. At check-in, guests must provide a negative PCR COVID-19 test result. The negative COVID-19 test result requirement applies to all guests aged 1 and up, and the test must have been administered no more than 72 hours prior to check-in.

Question 2

What time is check-out at Sunbird Lodge Elementaita?

Accepted Answer

Until 10:00

Question 3

Are pets allowed at Sunbird Lodge Elementaita?

Accepted Answer

Pets not allowed

Question 4

What are the COVID-19 measures at Sunbird Lodge Elementaita?

Accepted Answer

Guests must provide a negative COVID-19 test result Negative COVID-19 test result must have been issued within a specific period before check-in: 72 hours Reservations are required for onsite COVID-19 testing Property follows sanitization practices of COVID-19 Guidelines (WHO) Negative COVID-19 test result must be of specific type(s): PCR Property follows sanitization practices of COVID-19 Guidelines (CDC) Minimum age for negative COVID-19 test result requirement: 1

Question 5

Does Sunbird Lodge Elementaita have any sustainability certifications?

Accepted Answer

Property confirms they are implementing guest safety measures Property confirms they are implementing enhanced cleaning measures

Question 6

What is the general policy at Sunbird Lodge Elementaita?

Accepted Answer

Guest accommodation is sealed after cleaning Gloves are available to guests Guests are provided with free hand sanitizer Property follows sanitization practices of GBAC STAR Facility Accreditation (global expert) Staff temperature checks are conducted regularly Cashless transactions are available Masks are available to guests Bed sheets and towels are washed at a temperature of at least 60°C/140°F Staff wears personal protective equipment Temperature checks are available to guests Property follows sanitization practices of Intertek Cristal (3rd party expert - Global) Food service has been amended for enhanced safety Property follows sanitization practices of Safe Travels (WTTC - Global) Property follows sanitization practices of Bureau Veritas (3rd party expert - Global) Property is cleaned with disinfectant Property follows sanitization practices of CovidClean (Safehotels - global expert) Social distancing measures are in place Property follows sanitization practices of Ecolab (3rd party expert - Global) Professional property host/manager Protective clothing is available to guests Property follows sanitization practices of SGS (3rd party expert - Global) Shield between guests and staff in main contact areas Gap period enforced between guest stays - 24 hours Masks are compulsory at the property Property follows sanitization practices of WELL Health-Safety Rating (IWBI)