Hellenis Guest House

Guests who stayed here loved

“1. Great Breakfast: Breakfast was delivered to the room at about 8:30 AM, featuring coffee, juice, eggs, sausage, and toast— it was nice to have breakfast without leading the room. 2. Responsive Staff: The staff quickly addressed concerns and were genuinely apologetic for any issues and shortcomings of the building and management. 3. Helpful Team: Staff were accommodating, assisting with transportation - this made leaving this place fast and I was happy to get away. 1. Unpleasant Room Smell: The room smells extremely bad, like an uncleaned and inappropriate environment. It’s unacceptable and makes me worry about hygiene. 2. Unfulfilled Promise to Move: The host assured us we would be moved to another room, but that never happened. 3. No WiFi: There is no WiFi available, which is critical as I need it for a work project. Relying on mobile data was not what I expected when booking. 4. Non-Functional Phone: The phone in the room doesn’t work. It seems to be just a decorative piece, which defeats its purpose. 5. Difficult to Find: The property lacks signage, making it hard to locate from the street. 6. Slow Gate Service: The guard at the gate is slow to respond, causing unnecessary delays. 7. Unorganized Reception: The daytime receptionist had no access to reservation information and didn’t even have a computer to check. It’s unclear how charges are managed in such a disorganized setup. 8. Questionable Security Practices: The night desk staff gave out a room key without verifying my identity. This is a major safety concern since anyone could potentially access rooms without proper authorization.”

Nathanial · Dec 10, 2024