The OneFive Tokyo Kameido

Guests who stayed here loved

“Nothing I was disappointed with my experience at this hotel from the moment I arrived. When I walked into the lobby, I received no greeting at all. Several staff members were standing behind the desk, looking at a monitor and talking amongst themselves. When they noticed me, none of them acknowledged me or said hello; instead, they simply turned their attention back to the monitor. I arrived at 1:30 PM, knowing that check-in time was 3:00 PM, so I politely asked if the hotel could store my luggage until my room was ready. To my surprise, I was told to use a coin-operated locker instead. I found this quite disappointing, as luggage storage is a common service offered by most hotels. The check-in process itself was confusing and disorganized. After locating my reservation, a staff member asked me to fill out my personal information. As I was about to enter the information, another staff member stopped me and told me to wait, even though I had already been instructed to complete the registration. It seemed like the staff were struggling with a new system and were not communicating effectively with each other. Eventually, I was told I could proceed with entering my information, but the system had automatically been set to Chinese without asking me for my language preference. I felt that the staff had made an assumption about my background, which I found inappropriate and unprofessional. I was then informed that my room would not be available until 3:00 PM. However, after my U.S. passport was scanned, I was suddenly told that my room was ready immediately. This abrupt change left me feeling uncomfortable and questioning whether I had been treated fairly. Later during my stay, I lost my room key. While I understand and accept that there is a fee for key replacement, I was concerned that the staff member only asked for payment and did not request any identification or verify that I was the registered guest before issuing a new key.”

YIRan · Jun 11, 2026