Question 1

What time is check-in at The Key Highland Nasu?

Accepted Answer

From 03:00 to 06:00

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.

Question 2

What time is check-out at The Key Highland Nasu?

Accepted Answer

Until 10:00

Question 3

Are pets allowed at The Key Highland Nasu?

Accepted Answer

Pets not allowed

Question 4

Does The Key Highland Nasu have any sustainability certifications?

Accepted Answer

Property confirms they are implementing guest safety measures Property confirms they are implementing enhanced cleaning measures

Question 5

What is the general policy at The Key Highland Nasu?

Accepted Answer

Guests are provided with free hand sanitizer Staff temperature checks are conducted regularly Cashless transactions are available Bed sheets and towels are washed at a temperature of at least 60°C/140°F Staff wears personal protective equipment Temperature checks are available to guests Food service has been amended for enhanced safety Property is cleaned with disinfectant Social distancing measures are in place Professional property host/manager Commonly-touched surfaces are cleaned with disinfectant Shield between guests and staff in main contact areas Unicode Support true Masks are compulsory at the property