Question 1

What time is check-in at Kagaya?

Accepted Answer

From 03:00 to 06:00

This property offers transfers from the train station. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

Question 2

What time is check-out at Kagaya?

Accepted Answer

Until 10:00

Question 3

Are pets allowed at Kagaya?

Accepted Answer

Pets not allowed Service animals are exempt from fees/restrictions Service animals are allowed

Question 4

Does Kagaya have any sustainability certifications?

Accepted Answer

Property confirms they are implementing guest safety measures Property confirms they are implementing enhanced cleaning measures

Question 5

What is the policy on children and extra beds at Kagaya?

Accepted Answer

No rollaway/extra beds available No cribs (infant beds) available

Question 6

What is the general policy at Kagaya?

Accepted Answer

Guests are provided with free hand sanitizer Staff temperature checks are conducted regularly Staff wears personal protective equipment Temperature checks are available to guests Food service has been amended for enhanced safety Property follows sanitization practices of Safe Travels (WTTC - Global) Property is cleaned with disinfectant Social distancing measures are in place Professional property host/manager Shield between guests and staff in main contact areas Unicode Support true Masks are compulsory at the property