Hotel Livemax Premium Nagano Ekimae

Guests who stayed here loved

“Location and price For this hotel generally the location, price and room is good. The only downside is the service from the front counter, it seems that the morning shift girl workers is just a part time workers, not informative and not approachable. And the afternoon shift girl required extra training it seems she's a new staff there. Long story short this girl who looks like the cute pink teddy tried to cover up her mistakes by lying. First, she forget to fulfill the request by sending extra bath towel to my room. Secondly, she forget to mention to me about the free onsen for the hotel guest. She tries to cover up by saying our room package do not have the onsen included which is false! Her senior is beside that's why I think she's lying for the sake of not getting scolded and assess. I've check with my USA booking agent and they have confirmed that it's indeed included. Although there will be no impact after this post review. At least future visitors will be aware of it Onsen is free for all hotel guest!”

SHAWN YAP HAN · Jun 14, 2026