Fugaku Gunjo

Guests who stayed here loved

“BEWARE; property as advertised on booking.com is not accurate. Attempted to navigate the property’s webpage but it doesn’t not offer an option in English. Property lied about location and Booking.com falsely advertises location as in Kyoto. Traveled by bullet train over 8 hours from Tokyo to arrive at a location in Kyoto that did not exist for then the property to say we would not arrive in time to check in to our one day reservation for that night. Staff on property do not speak English. My family and I spent 2-3 more hours with the help of Kyoto police to try and translate with hotel staff to ask for a refund which was never accepted. Attempted to dispute charge with AMEX but was told Booking.com claims the charge is my responsibility although they are the ones that falsely advertised the property’s location that is over 6hours by bullet train away from Kyoto. Left to pay $1,500, lost an entire day of travel, and had to walk the streets of Japan with our luggage stopping by all nearby hotels searching for a last minute room so that we were not left on the streets.”

SHARLEEN · Jan 19, 2026