Hotel Costa Caddu

Guests who stayed here loved

“The Pool and the breakfast Our experience at Costa Caddu was deeply disappointing, especially considering this was our honeymoon. On the first night, the air conditioning unit stopped working in extremely hot weather and began leaking water, flooding our room. I reported the issue immediately and was promised it would be resolved the following day. At no point was any form of compensation or alternative offered — which I consider standard practice in any quality hospitality establishment. The next morning, I spoke again with the front desk, who confirmed they were aware of the problem and that it would be fixed. My wife and I left for the day trusting this would be handled. When we returned that afternoon, I went to check on the room and encountered a staff member and the hotel manager in the corridor. They spoke to each other in Italian in front of me — a language I do not understand — and the manager visibly shrugged, showing complete indifference to our situation. Her attitude was unprofessional and deeply disrespectful. A staff member told me he believed the issue had been resolved. I turned on the air conditioning and waited one hour at the pool. When I returned, the room was flooded again. I went to reception for the second time, visibly frustrated. The staff member offered to move us to another room for that night only, warning us we might have to move back the following day if the repaired room was available — as if the hotel being fully booked was somehow our responsibility. We paid approximately R$6,000 Brazilian Reais for this stay — a significant amount that reflects an expectation of quality and care. Instead, my wife and I slept poorly for two consecutive nights in an overheated, flooded room during our honeymoon. The air conditioning was only properly fixed on the third day, and not once did the hotel offer any form of compensation, goodwill gesture, or apology beyond basic problem acknowledgment. The property itself is beautiful, the pool is lovely, and breakfast was excellent”

Rafael · Jun 18, 2026