Villa Pirandello

Guests who stayed here loved

“The location is good, - wonderful residential areas, well connected to town. The staff were exceptionally kind and did their best to make up for the major shortcomings of the hotel. Before my stay, I specifically requested a quiet room because I was attending and working on a conference over several days. Unfortunately, I was initially placed between two very noisy rooms. I was given explanations that later turned out not to be accurate, which was disappointing. The following day, I was moved to a room on the second floor, which was largely empty and much quieter. However, a more serious issue occurred later during my stay when the hotel lost electricity completely. As I urgently needed to work and had an important commitment the next day, I was eventually booked into another hotel. My main criticism is not directed at the staff, who remained professional, courteous, and helpful throughout, but at the management. There seemed to be a lack of communication, accountability, and leadership. Rather than addressing guests directly and taking responsibility for the situation, management appeared to avoid contact and left the staff to deal with the consequences. In situations like these, guests expect those in charge to stand up for the establishment, communicate openly, and provide reassurance. Unfortunately, that did not happen. In summary, the kindness and professionalism of the staff were the highlight of the stay, but the management's handling of significant issues made the overall experience disappointing.”

Lisa · Jun 4, 2026