Hotel Union

Guests who stayed here loved

“Staffs at the restaurant were nice I was extremely disappointed with this hotel. I booked it based on positive reviews, but the reality was shocking for the price I paid (~216€/night). The room was so small that we had to leave our luggage on the balcony. Facilities were very old, walls were so thin we could hear people coughing and talking next door, and the sauna/pool closed at 7pm—too early for hikers. The sauna shower was broken and flooded the floor, which was disgusting. What upset me most was the pricing and city tax issue. Other guests paid around 100€/night (I asked them myself), yet I was charged double. When I raised this, the hotel blamed Booking.com, while also claiming they had upgraded me (they hadn’t—I booked the balcony option). On top of that, I was double-charged for city tax: 11€ already paid via Booking.com, plus 19.10€ in cash at the hotel. The staff explained that city tax was about 3€ per person per night, which means my total should have been around 18–20€. In reality, I paid over 30€, which is clearly more than I owed. The hotel front blamed the Booking.com for incorrect info but regardless, I overpaid. That was the truth. Booking.com later confirmed the extra charge was incorrect and requested the hotel for a refund but told me they never got further response from the hotel. For a hotel far from the city center and not even in the main Dolomites area, this stay was uncomfortable, overpriced, and frustrating. I regret booking here. If I had paid 100€ per night, I wouldn’t be this frustrated. Whoever put up that price is seriously in the wrong. I regret booking here.”

MOKRYEON · Oct 23, 2025