Grand Hotel Terme & SPA

Guests who stayed here loved

“Nothing The hotel presents itself as a wellness property, yet the reality is markedly different. The overall condition of the facilities suggests systemic neglect, inadequate maintenance protocols, and a disregard for basic operational standards. The atmosphere, reminiscent of The Shining in its sense of abandonment and disrepair, is not a stylistic choice but a consequence of poor management. During our stay we had to endure safety hazards and severe hygene deficiencies: Broken pool steps, malfunctioning spa controls, and non‑functional jets indicate a failure to meet fundamental health‑and‑safety requirements. Persistent odours in the sauna, visible mould, cracked surfaces, and insufficient cleaning procedures undermine any claim of wellness or relaxation. Misrepresentation of amenities: A “double bed” composed of two separating singles is not a minor oversight but a clear deviation from advertised standards. Structural deterioration: Damaged chairs, worn furnishings, and neglected areas reflect long‑term disregard rather than isolated incidents. Substandard breakfast service: Raw pastries, missing items, and slow service despite low occupancy point to operational inefficiency. What is also concerning is the hotel’s response. Our formal complaint was refused without consideration, demonstrating a lack of accountability, an arrogant dismissal of guest feedback, and serious customer‑service shortcomings. This refusal is not merely discourteous; it signals an institutional unwillingness to address legitimate concerns. Given the combination of safety issues, hygiene failures, and managerial indifference, the property warrants reporting to local authorities for appropriate inspection. The discrepancy between the hotel’s advertised standards and its actual condition is significant and should be formally reviewed. I do not recommend this hotel, avoid!”

SM_72 · Jul 4, 2026