Taj Swarna

Guests who stayed here loved

“I have travelled the world and have experienced many great customer service experiences, however, nothing compares to the absolute delightful experience we had at the Taj Swarna, Amritsar. A very special shout out to Mr. Inderpal Bedi ( Director of Operations), Mansi ( Special Events coordinator) and Ajay ( Sous Chef). A Family member became very sick while we were staying at the Hotel. Mr. Bedi and Mansi were assisted us every step of the way by being physically present at the Room and helping out in so many ways with many other staff members involved. We had to shift the family member to the local hospital in the ICU. Mr. Ajay made sure we had packed lunches for all the family members while we were visiting the hospital. What really touched my heart was that our family member needed blood and Mr. Bedi sent an email to his entire staff at the hotel and two of the hotel staff members showed up at the hospital to donate their blood. This is way beyond customer service. They did not treat us like customers but like family. Very very grateful to everyone involved in assisting our family member. God bless Sanjay Papa”

sanjaypC4783FB · Jan 1, 2026