Question 1

What time is check-in at The Haere - By Astadala?

Accepted Answer

From 03:00 to anytime

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Question 2

What time is check-out at The Haere - By Astadala?

Accepted Answer

Until 12:00

Question 3

Are pets allowed at The Haere - By Astadala?

Accepted Answer

Pets not allowed Service animals not allowed

Question 4

What is the general policy at The Haere - By Astadala?

Accepted Answer

Individually-wrapped food options are available for dinner Individually-wrapped food options are available for breakfast Individually-wrapped food options are available for lunch Guest accommodation is sealed after cleaning Gloves are available to guests Guests are provided with free hand sanitizer Staff temperature checks are conducted regularly Cashless transactions are available Masks are available to guests Individually-wrapped food options are available Bed sheets and towels are washed at a temperature of at least 60°C/140°F Staff wears personal protective equipment Temperature checks are available to guests Food service has been amended for enhanced safety Property is cleaned with disinfectant Reservation might be required for some facilities onsite Individually-wrapped food options are available through room service Social distancing measures are in place Professional property host/manager Property follows regional sanitization guidelines CHSE Certified (Indonesia) Protective clothing is available to guests Shield between guests and staff in main contact areas Masks are compulsory at the property

Question 5

Does The Haere - By Astadala have any sustainability certifications?

Accepted Answer

Property confirms they are implementing guest safety measures Property confirms they are implementing enhanced cleaning measures

Question 6

What is the check-in & check-out policy at The Haere - By Astadala?

Accepted Answer

Contactless check-out is available Contactless check-in is available

Question 7

What are the COVID-19 measures at The Haere - By Astadala?

Accepted Answer

Property follows sanitization practices of COVID-19 Guidelines (WHO) Property follows sanitization practices of COVID-19 Guidelines (CDC) Property does not offer onsite COVID-19 testing

Question 8

What is the guest type policy at The Haere - By Astadala?

Accepted Answer

Essential workers only - NO

Question 9

Is The Haere - By Astadala accessible for guests with disabilities?

Accepted Answer

No elevators

Question 10

What health and safety measures does The Haere - By Astadala have in place?

Accepted Answer

Property does not require health documentation at check-in

The Haere - By Astadala

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Additional information

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