PRIME PARK Hotel & Convention Pekanbaru

Guests who stayed here loved

“My Booking.com account was hacked and used to make a fraudulent reservation at this hotel using my credits. I reported the fraud immediately to both the hotel and Booking.com. Despite this, the guest was allowed to check in, stay, and have breakfast without interruption. No meaningful action was taken after I warned them that the booking was unauthorized. The lack of response and action is deeply concerning. When a fraud case is reported in advance and nothing is done, it raises serious questions about how such situations are handled and whether sufficient effort is made to prevent obvious misuse. Customers should not have to watch scammers enjoy a stay while their compromised accounts are ignored.”

Erika · Feb 13, 2026