HARRIS Hotel & Residence Sunset Road Bali

Guests who stayed here loved

“First of all, the first impression didn't meet my expectation! Arrived around 8pm, there are many staff standing in front desk and no one greeting us, and the only one welcoming us is the security man, he really helpfull and sincere services more than the front desk staff! They should learn from this security guard(forget the name, but he is not really taller and always in the lobbywith genuine smile) . Check in process handled, and feel like robotic, no smile nothing and felt like not in bali hospitality! Welcome drink served and after that one of the managers the lady, came and greet us. We stayed in residence room, it's spacious , clean with welcome card, and amenities, Thanks to the Ibu GM 🙏, matur suksma. Bathroom is the big concern, around 11.30 pm, the toilet faucet not working, and have to call and waiting the maintenance staff to come in the middle of the nite,felt so tired. The second day, the same problem keep happening,plus the toilet roll handle was fallen! and we didnt report to the maintenance,cause we are so tired after a day trip. Breakfast Ok, with good food variation and good taste. The rest of the building is good, the location excellent! The only need improvement, staff services and room maintenance unfortunately have to say the room should in "out of order" status, not assigned to the guest that you prepared with a good amenities,with GM's welcome card. Thank you!”

LoveTravel764683 · Nov 17, 2025