Zia Boutique Hotel

Guests who stayed here loved

“Stayed here for 2 nights during my birthday, booked through Traveloka. First night I was given a free upgrade as the room I booked for was no longer available. Following afternoon I extended the stay through Traveloka for another night. Pros: Bed is comfortable, check-in process was quick, spacious bedroom, cold air conditioning CONS: Shower water heater did not work properly. Called the front desk and they said they'd follow up / call back (we waited hours and decided to just use the cold water shower). I found a disgusting wrapping paper from a used condom under the curtains (careless housekeeping, did not clean the place thoroughly). Bed sheets had weird yellow stains. Wi-Fi is super slow and continuously disconnects from your phones. Before check-out time, there was no courtesy call from the front desk bothering to ask if we were checking out or extending the stay. WITH my room on DO NOT DISTURB, the staff came in front my door knocking loudly and quick not stating even which department they were from or what purpose they had coming in front of the door. Also, on the day I extended the stay, I also had the DO NOT DISTURB sign shown but the staff proceeded to ring the doorbell to make up my room in which I asked them to come back at 3PM since I was leaving at that time; they told me "sure, but 3pm is the only time we can come back since there will be no other staff to clean after as we'll be going home" thank you fyi ☺️ At check-out, (around before 1pm) the front desk staff did not bother asking for feedback and just gave me my deposit and I checked out. Another thing, to go to the motorbike parking area, you have to go behind the hotel where it is all muddy and dirty, they wouldn't allow you to park closer despite having the parking space COMPLETELY EMPTY. Small advice, please kindly train your staff to read the DND signs and what not to do when it is SWITCHED ON. And if you say you want to follow up on something and call us back, ACTUALLY DO IT. Prevent your guests from waiting too long. I will attach the photo of the wrapping paper from the used condom on this review. I'm unable to mention any of the names of your staff as NONE wore their name tags.”

srio666 · Nov 9, 2021