Question 1

What time is check-in at Casa Verde?

Accepted Answer

From 15:00 to 23:30

Question 2

What time is check-out at Casa Verde?

Accepted Answer

Until 11:00

Question 3

Are pets allowed at Casa Verde?

Accepted Answer

Pets not allowed

Question 4

What is the general policy at Casa Verde?

Accepted Answer

Individually-wrapped food options are available for dinner Individually-wrapped food options are available for breakfast Individually-wrapped food options are available for lunch Gloves are available to guests Guests are provided with free hand sanitizer Staff temperature checks are conducted regularly Masks are available to guests Individually-wrapped food options are available Bed sheets and towels are washed at a temperature of at least 60°C/140°F Staff wears personal protective equipment Temperature checks are available to guests Property follows sanitization practices of Intertek Cristal (3rd party expert - Global) Property is cleaned with disinfectant Individually-wrapped food options are available through room service Social distancing measures are in place Professional property host/manager Protective clothing is available to guests Commonly-touched surfaces are cleaned with disinfectant

Question 5

Does Casa Verde have any sustainability certifications?

Accepted Answer

Property confirms they are implementing guest safety measures Property confirms they are implementing enhanced cleaning measures

Question 6

What is the check-in & check-out policy at Casa Verde?

Accepted Answer

Contactless check-out is available Contactless check-in is available

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