The Punch Bowl

Guests who stayed here loved

“Owner Jade came back to work to handle a booking.com error, spending 4 hours on the phone to a call centre.They'd advertised her pub rooms even tho they were closed for renovation. Booking.com took my money, confirmed stay then asked her to pay over 3000 pounds for alternative rooms even tho it was their error. Booking.com seem to be abusing their monopoly power to exploit small business owners who have no choice but to use them. They offered terrible, no, robber baron customer service, verging on gangster tactics. An awful 1984 experience where their website and call centre staff operated independently of whether or not the hotel was open or had rooms - overbooking many times AND taking payment for a service that didn't exist. I honestly didn't believe a business could do this. My trust in this brand is broken, they should never have grown this big and hold hard working independents businesses survival in their cold, corporate hands”

Jules · Apr 8, 2025