Mercure London Staines-upon-Thames Hotel

Guests who stayed here loved

“I liked the fact it had a terrace for drinks on the waters edge which was in the sun - near to the town for anything needed the hotel needs a refurb, chipped dull paint everywhere, no adding drinks or anything to the room it all had to be paid including parking for 24 hours - sheets had blood stained on them and had to ask to change it - balcony is shared so you can't have the doors open overnight as the next room shares it, plus absolutely filthy defo not hoovered let alone washed down ( shared balcony isn't mentioned anywhere when booking or at the hotel ) only one lot of towels in room and one teabag, no bottled water - very basic .. rooms very dark so had to have lights on all the time and cannot see the river even tho a river view due to trees, no air con altho it does have the grills for it so just a basic fan, I took a mini fridge for meds and I got there an 3/4 hour before check in and asked could I just plug the fridge in for meds ( hottest day that day and stuck on m25) was told room was ready and it's an extra £15 ... was later told by someone else I shudnt have be charged due to it being ready anyway ... woman on reception blunt and rude, didn't want to help at all - overall so disappointed I'd booked for a week for partners work access and we left after a day, rung the complaints line and to date not heard anything back at all .. the basic hotels are much better than this one - they don't seem to care at all about customer service”

Ceri · Jul 11, 2026