Holiday Inn London-Shepperton, an IHG Hotel

Guests who stayed here loved

“We stayed at this hotel as it was part of a package to go to Wimbledon. We paid for an extra night as we left Wimbledon late and didn’t want a long trip home . On arrival at the on hotel which was on Thursday . We were getting by the receptionist who check us in . Everything went smoothly until we got to our room. With the heat wave and temperature was 31 outside we expected our room to be cool with air con . The room smelt damp & the bathroom door was damaged so unable to close the door at all. I tried to see if the air was on the wrong setting on the thermostat on the wall, but I could see maybe it was faulty. We decided to go down to reception to see if we could move rooms . The receptionist advised us that the hotel was full & could move us the following day . They gave us a fan for the room which wasn’t ideal & so we had a sleepless night. The following morning , we managed to get another room , but had to move all of our stuff to the new room before we went on our trip to Wimbledon. I feel the staff could have helped further with helping us move our cases . The reception team needs to have more staff on . We noticed that they have one extremely helpful receptionist Ayra) , who tried her best to help us & the other receptionist was the polar opposite of being helpful, in fact came across rude and aggressive towards us and other customers. The bar . We went to the bar for some drinks . The chap behind the bar did not know how to make one of the cocktails and so asked someone else to do this . This caused a big queue in the end behind us. We were given dirty glasses on more than one occasion during our stay . The toilets by the restaurant are the dirtiest restrooms I’ve seen in a hotel for a long time . Hand towels all over the floor & the floor in general looked dirty. No toilet paper in the cubicle & Not services or monitored daily which should be. The swimming pool - we went for a swim on our first day of arrival . The changing rooms were dirty . The reception staff in the gym were rude and not welcoming. She had her back to us , and when asking her if we needed to sign in she never turned around to look at us . The ladies attitude was none customer service ! We have never stayed at a Holiday Inn before & with our first impressions & experience will be the last .”

suewV5383PF · Jul 11, 2026