The Leonard Hotel

Guests who stayed here loved

“On a positive note, I was upgraded free of charge upon arrival, which I really appreciated. When I asked the receptionist whether there was a significant difference between the room types, she explained that the upgraded room included a separate living area. After seeing the room, I have to say that the upgrade made a substantial difference to my comfort. The bedroom itself was quite compact, but the large adjoining living room created a much more spacious and pleasant environment overall. The room was well-equipped, with a very nice bathroom and a practical built-in wardrobe. Despite the issues mentioned I genuinely enjoyed my stay. The location is fantastic, just a few steps from Oxford Street making it an excellent base for exploring the city. The combination of the spacious upgraded room and the outstanding location were definite highlights of my visit. I was not informed prior to my arrival that the hotel was undergoing renovation work. The main reception area was under reconstruction, and the reception desk had been temporarily relocated to a small doorway nearby. Guests had to walk through the construction area to reach the elevators and access their rooms. The breakfast area had also been moved to a small temporary room. The staff were neither rude nor particularly welcoming. They were polite enough, but the service felt somewhat indifferent, as if guest satisfaction was not a priority. On my second day, I asked the receptionist if housekeeping could bring a few missing items to my room. I also mentioned that the towels did not need to be replaced. The receptionist suggested that I wait and take the items upstairs myself, but I was on my way to a meeting and did not have time to carry them through the construction area. Fortunately, they eventually agreed to send them to the room. Another issue was the bathroom light, which would not switch off. I reported this to the reception in the morning, as it seemed to be a technical fault and was unnecessarily wasting energy. I had already tried everything I could think of to turn it off, but nothing worked. Unfortunately, despite notifying the staff, the issue was not resolved during my stay, which was disappointing. Another disappointment was that movies on the TV were not included and required an additional fee. The room layout and signage were also confusing. The corridors are narrow and maze-like, and the directional signs do not clearly indicate which room numbers are located in which direction. The numbering system seemed quite random, and despite staying for several days, I got lost multiple times while trying to find my room.”

Linda · Jun 22, 2026