Park International Hotel

Guests who stayed here loved

“I had a very disappointing experience with Park International Hotel and Booking.com regarding my reservation (Ref: 6997693898). In June 2025, I made a non-refundable booking for 23–26 July. Immediately after booking, I realized I had selected the wrong dates and contacted the hotel. I was clearly told (and later received written confirmation via Booking.com) that a one-time date change would be possible, subject to availability. I submitted my request on time, but instead of a proper response, my case was delayed multiple times. Eventually, I was offered a much higher price (£939.60), about £295 more than what I originally paid. What is particularly concerning is that during this entire period, the same room category remained available online at lower prices. I even offered to switch to a standard room for around €685 (close to my original payment), which was clearly available — but this was ignored. In the end, my request was rejected without properly addressing any of my proposals. Even more confusing, I was told there was no availability, while rooms were still visible online — only at higher prices. This lack of transparency and inconsistent communication made the whole experience very frustrating. I expected much better customer service from both the hotel and Booking.com.”

Venture575581 · Apr 9, 2026