Corus Hyde Park Hotel

Guests who stayed here loved

“Telephoned before arrival to check if we could have an early check in or if not, could we leave our bags. Was told an early check would cost extra. Upon arrival to drop off our bags, told our room was not ready anyway. Travelled as family of 5, myself, my daughter & 3 grandchildren. Told reception we would be late back as we'd booked Harry Potter studios. Arrived back at hotel approx 10pm to find our room had 2 double beds only. Rang reception & someone came to our room with a travel cot, youngest granddaughter is 7!!. Said this was not acceptable, only to be told there was nothing they could do as housekeeping had gone home. Asked for another room but was told there would be a discounted charge of £100 which was totally unacceptable as we'd booked & paid for 5 people. Best they could eventually do after nearly an hour was to give us a mattress, quilt etc for the floor. My daughter emailed upon our return home to complain, only to get a response from the hotel that it was our own fault that we didn't notify we needed 5 beds. If the booking is made for 5 people, then surely it's a given you need 5 beds! Very poor customer service Corus Hotel. Location of hotel was good, very close to Hyde Park but based on the treatment we received, will not return.”

Y3419HQsandram · Oct 14, 2025