Bob W London Olympia

Guests who stayed here loved

“Good location & bathroom was clean. I rarely leave negative reviews, but this experience was so appalling that I feel compelled to warn other travellers. The room itself was actually very nice, and the bathroom was clean and well presented. Unfortunately, none of that mattered because the temperature in the room was absolutely unbearable. It was ridiculously hot—so hot that I genuinely could not stay in it. As someone who is pregnant, I found the conditions bordering on dangerous. Although London has been hot recently, it had cooled this week, and the weather outside was quite mild, which made the temperature inside the room even more shocking. To make matters worse, the room was on the ground floor and the windows were sealed shut, so there was absolutely no ventilation. There was a fan in the room, but it was broken and therefore completely useless. The room essentially became an oven. I contacted customer service and was met with astonishing rudeness. The employee I spoke to suggested that if my room was too hot, I should spend time in the communal pantry instead. She also told me that I should have checked the hotel’s amenities list before booking. I am a seasoned traveller and have stayed in countless hotels around the world, and I have never experienced anything remotely like this. I arrived at the property at around 8.30pm as a lone female traveller, expecting to settle in for the evening. Instead, I found myself having to make alternative arrangements late at night because the room was simply uninhabitable. Despite being unable to stay in the room at all, the hotel refused to provide any refund. I am still in disbelief at how poorly this situation was handled. The customer service representative refused to give me her name and then hung up on me. The complete lack of empathy, professionalism and basic duty of care was staggering. This was my first stay at this property, and it will most certainly be my last.”

Cara · Jul 1, 2026