De Vere Horsley Estate

Guests who stayed here loved

“The grounds were lovely and public areas were nice. Food was decent enough. Ample parking. The room was in poor condition and wasn’t clean - dead mosquitos and other bugs on the bathroom wall, spider’s webs all over, a cigarette lighter from a previous guest on the floor, dust on lamps and in drawers. Bathroom door was badly damaged on the inside, safe didn’t work, curtains weren’t fixed on the ends, I couldn’t get the air conditioning to turn on even after being advised to put my key in the slot next to the panel, general damage in the room. One double light switch was broken - I did report this immediately after check in but it wasn’t fixed. Do not disturb sign was only placed in my room on day 3. Clean linen is kept on the floor in the corridors, bed wasn’t fully made on the last make up. Staff were pleasant enough when you engaged them, but not once was I asked about my stay - not when passing reception, not even on check out! Only the contractors on site greeted me when I passed them. I had five breakfasts and two meals in the bar (which seemed perennially understaffed) and not once was I asked for satisfaction on the food. Breakfast selection was exactly the same 5 days in a row. I emailed from the airport as I think I’ve left my glasses in the room, two days later they haven’t replied yet. Sure, it wasn’t expensive, but basic cleanliness standards should be separate from the star rating of a hotel. Oh and there was a fight in the bar at the end of the England game. Not exactly in their control, but just added to the overall experience!”

Stefan · Jul 18, 2026