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The Palms Hotel

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in the United Kingdom.

Company number: 15301867

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ATOLABTA

ABTA No. Y6864

IATA

License: 91205796

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    The Palms Hotel

    Southend Arterial Road

    7.1

    Good

    831 reviews

    Lobby & Reception
    Lobby & Reception
    Bedroom
    Bedroom
    Bathroom
    Bedroom
    Lobby & Reception
    Lobby & Reception
    Bedroom
    Bedroom
    Bathroom

    About this property

    Modern Accommodation
    Discover our modern rooms with free WiFi and free private parking for a comfortable stay.

    Convenient Location
    Located near popular attractions like intu Lakeside Shopping Centre, this non-smoking property offers easy access to nearby towns and London City Airport.

    Nearby Attractions
    Explore the surroundings of South Woodford, East Ham, and more while staying at The Palms Hotel.

    Book now to experience comfort and convenience at The Palms Hotel!

    7.1

    Good

    831 reviews

    Location7.9Service7.4Room Quality7.4

    Guests who stayed here loved

    “The entrance is very welcoming, clean, light and airy. Pictures do not do this hotel justice. There isn't a lift but the few stairs are wide and easy to walk up with luggage. The room was very spacious and clean including the bathroom which appears to be quite new. The cupboards were more than adequate. A sofa in the room was an additional bonus along with an ironing board, iron, hairdryer, kettle, mugs, glasses, TV etc. I was not in during the day and Sahil, who worked the night shifts was very pleasant and helpful. Also Sam who did the check in. I did not use the restaurant on this occasion. These are only observations not complaints: --- room was exceptionally hot due to the weather even with the windows open in the evening. It would have helped if the AC was set at a lower temperature to initially cool the room, but this appeared to be centrally operated. The shower was brilliant but not manoeuvrable. Since shower caps are not provided, a suggestion is that the hotel could possibly have these available for a small fee to cater for the unprepared people like me.”

    Rita · Jul 4, 2026

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    Rooms

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    RoomsSelect your room

    Bridal Suite

    Private bathroom
    Air conditioning
    Bathrobe
    Bed linen
    Bottled water
    Carbon monoxide detector
    Clothes rack
    Desk
    Hairdryer
    Heating
    Kettle
    Key card access
    Power socket near bed
    Shower
    Slippers
    Smoke detector
    Stairs-only access
    Tea/coffee
    Toilet
    Toilet paper
    Toiletries
    Trash cans
    TV
    Wardrobe

    Standard Twin Room

    Private bathroom
    Air conditioning
    Bed linen
    Bottled water
    Carbon monoxide detector
    Clothes rack
    Desk
    Ground-floor unit
    Hairdryer
    Heating
    Kettle
    Key card access
    Power socket near bed
    Shower
    Smoke detector
    Stairs-only access
    Tea/coffee
    Toilet
    Toilet paper
    Toiletries
    Trash cans
    TV
    Wardrobe

    Executive Double Room

    Sofa bed
    Private bathroom
    Air conditioning
    Bathrobe
    Bed linen
    Bottled water
    Carbon monoxide detector
    Clothes rack
    Connecting rooms
    Desk
    Hairdryer
    Heating
    Kettle
    Key card access
    Power socket near bed
    Shower
    Slippers
    Smoke detector
    Stairs-only access
    Tea/coffee
    Toilet
    Toilet paper
    Toiletries
    Trash cans
    TV
    Wardrobe

    Double Room - Disability Access

    Accessible bathroom features
    Private bathroom
    Adapted Bath
    Air conditioning
    Bed linen
    Bottled water
    Carbon monoxide detector
    Clothes rack
    Desk
    Hairdryer
    Heating
    Kettle
    Key card access
    Power socket near bed
    Shower
    Shower seat
    Smoke detector
    Stairs-only access
    Tea/coffee
    Toilet
    Toilet paper
    Toiletries
    Trash cans
    TV
    Wardrobe

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    Property amenities

    Wi-Fi / Internet
    Parking Available
    Non-Smoking Rooms

    House rules

    Check-in

    From 03:00 to 12:00

    Check-out

    Until 11:00

    Location

    Additional information

    • Early check-in and late check-out available only if approved, charged at £20 per hour • Latest check-in time is 2:00 AM (management approval required) Guests must present valid ID at check-in.
    • Failure to provide ID, payment verification, or compliance with hotel rules may result in refusal of entry.
    • A valid card is required to secure booking.
    • Payment may be taken at booking or arrival depending on rate.
  1. Some offers require upfront non-refundable payment.
  2. Pre-authorisation may be applied. • Free cancellation up to 48 hours before 3:00 PM arrival • After this or no-show: first night charged • Third-party bookings also follow platform policies (e.g.
  3. Booking.com, Expedia) A card pre-authorisation may be taken as security.
  4. Guests are responsible for any damage, loss, smoking fines, or excessive cleaning, which will be charged to the card provided.
  5. Strict no smoking/vaping policy throughout the hotel.
  6. Breach results in a £250 cleaning fee.
  7. Strictly prohibited.
  8. Violations may result in eviction without refund, possible police involvement, and additional charges for damages or cleaning.
  9. No pets allowed except certified assistance/guard dogs. £50 cleaning fee applies where permitted.
  10. The hotel may refuse service or terminate stays without refund for: • Abuse or threatening behaviour • Illegal activity • Noise disturbance • Rule breaches Guests are responsible for all damage or loss during their stay.
  11. Charges will be taken from the payment method provided.
  12. These terms are governed by the laws of England and Wales.
  13. By booking, guests confirm they have read, understood, and agreed to all terms and conditions.This property does not accommodate bachelor(ette) or similar parties.
  14. Please inform of your expected arrival time in advance.
  15. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
  16. Guests are required to show a photo ID and credit card upon check-in.
  17. Please note that all Special Requests are subject to availability and additional charges may apply.
  18. Guests under the age of 18 can only check in with a parent or official guardian.
  19. A deposit may be required at the property.
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