Best Western Frodsham Forest Hills Hotel

Guests who stayed here loved

“Arrived to a strange ‘welcome’ from Bryan who clearly wasn’t a fan of Best Western. A transformation is on the cards as it’s now privately run and boy does it need it! In short, sink was moveable, toilet flush wasn’t great, room was oppressively warm with a fan that was useless so air con would be my first investment. Then, on the second day we returned and could not get in the room. Apparently the batteries had gone so we waited for someone who couldn’t, in the end, find the right screwdriver so we couldn’t leave and not get back in again. Yes, this is all true! To add final insult, we accidentally left a phone charger in the room on departure. As a gesture of goodwill and the fact we’d had this inconvenience I asked for a £6 demand to be set aside. They weren’t having any of it! New owners - note, Best Western - note. When improvements are made add customer care training ti the list. Never returning and have said keep the charger.”

Elvis123 · Jun 1, 2026