voco Edinburgh - Royal Terrace, an IHG Hotel

Guests who stayed here loved

“Dear Alena and Edward, From the bottom of my heart, I want to thank you for your hard work, for creating such comfort and taking so much care! Thanks to you, coming to breakfast on your shift, you feel at home — and this is very valuable. You are incredibly friendly: you are always wondering how things are and what my mood is, asking for feedback and suggestions — such attention to detail is really touching. You don't just perform your duties, but you do everything with all your heart: you help, prompt, bring, cook — and this makes the service truly special. Special thanks to Alena! Under the influence of your energy, everything really works like clockwork. Dishes are always plentiful, stocks are replenished regularly, the tables are perfectly clean, and cleaning is carried out on time. Everything is organized flawlessly! There is something to compare it with: in other shifts, when you are on weekends, the picture, alas, is completely different — and that is why I would especially like to note your high professionalism and dedication. I also want to mention Kitty's work at the reception! She was the one who met me first! I told you everything, I showed you! She was very friendly with me! It is such people with a good mood who make our day and our stay in this wonderful hotel, in this wonderful country, a good one! This fragile girl helped me carry my luggage, despite the fact that there was a large male employee nearby! The hotel itself is very cozy! I love going out on the terrace! It seems that you live outside the city! Silence, comfort, peace! Thank you for your contribution to the atmosphere of the Voco Royal Terasse Hotel! I wish you inexhaustible energy, grateful guests and continued success in your work! With respect, Olesya”

_J3089FS · Jul 23, 2026