The Berkeley Guesthouse

Guests who stayed here loved

“Location, near seafront Please read the reviews on tripadvisor!! I wish I did. First of all, the land line is disconnected (I believe that's on purpose!), I tried multiple times to phone the guesthouse, but it didn't even ring. I arrived early before check-in, no one opened the door (later the manager/owner Joy confirmed she saw me, but didn't even open the door. Upon check-in I was asked for a credit card for a £100 deposit (the room was paid via booking.com). I asked if I could leave cash, she said no... I asked if it's a pre-authorisation on the card and she said she doesn't have to explain to me anything (shocking!) as it's written on booking.com.. As I thought I didn't have my card on me, she rudely told me to go and wait while she is going to call booking.com to cancel the booking (of course no refund!). Luckily, I found my card..but even then she was rude, and said it's up to her now if she lets me stay!! What a welcome!! The way she spoke was very unprofessional. She took my card, I couldn't see what she was doing, no receipt nothing...then she handed over the key! Upon check-out (I stayed 1 night) I asked for the refund (as it states in the email you'll get refund upon check out), she said there was no charge?! I asked what's her name, she told me a fake name (Susan!)...her name is Joy (I found her on Linkedin as the owner). Why give a fake name??? This has been the worst customer service, and I travel a lot. This lady has no empathy, and is very unfriendly. Also, the window was very dirty.”

Zuzana · Jul 16, 2026