Crazy Bear Beaconsfield

Guests who stayed here loved

“My wife and I had been really looking forward to our stay at Crazy Bear Beaconsfield, especially given the reputation of the area and what we expected from the brand. Unfortunately, the experience fell far short of expectations from the very beginning. Prior to our visit, we were affected by a serious data breach involving the hotel’s systems, which led to fraudsters attempting to contact us and access our money via phone and text. While Crazy Bear did formally acknowledge the breach, the response felt minimal and dismissive, amounting to little more than a brief apology, with no meaningful reassurance or follow-up. On arrival, things didn’t improve. We turned up just 45 minutes early and were asked to pay an additional £20 to access our room ahead of check-in time, which felt unreasonable and set a poor tone for the stay. The room itself was extremely disappointing, particularly as we had paid for an upgrade. It was visibly tired and in need of maintenance, with several cracked mirrors, damaged pipework, and a bath that was scratched and worn. Overall, it lacked the quality and attention to detail we had expected and certainly didn’t justify the upgrade. In summary, the entire experience was underwhelming and nowhere near what we had anticipated. There are clear issues here that the brand needs to address, both in terms of customer service and basic upkeep. Sadly, we won’t be returning anytime soon, and I would recommend others consider alternative options for a trip away.”

V1496STmarkc · Apr 11, 2026