Hôtel du Romancier

Guests who stayed here loved

“Misleading information, poor service, and unacceptable experience I chose this hotel based on its location and the information provided on Booking.com, but unfortunately, the experience was far below expectations and significantly more expensive than advertised due to misleading details. 1. Misleading parking information The hotel was advertised as having parking, which was a key reason for my booking. However, upon arrival, I was told their parking could not accommodate my car (BMW iX2), and they refused even to show the space or assist further. I was left to find public parking on my own, which resulted in an additional cost of over €150 for three nights. This completely defeats the purpose of listing “parking” as an available facility. Additionally, after I returned, the staff repeatedly questioned me about where I parked and details about my car, which felt intrusive and made me uncomfortable. 2. Incorrect pet fee charges At check-in, I was informed that the pet fee would be €25 per night. However, at check-out, I was charged €25 per dog per night, resulting in €150 total. This was not clearly communicated in advance and felt misleading. 3. Poor service and treatment After contacting Booking.com on the first day to report these issues, no proper resolution was reached with the property. Following this, the service noticeably deteriorated: - No greeting or acknowledgment from staff - Room was not cleaned for the entire 3-day stay This behavior felt unprofessional and unwelcoming. 4. Room quality and noise issues Room 202 has a connecting door to the adjacent room, partially blocked by furniture. Despite being locked, there was no sound insulation. I could clearly hear conversations and constant door noise from neighboring guests, which significantly affected comfort and privacy. 5. Check the picture of the bathroom with hair in it! The property provided misleading information and poor service. Parking was advertised, but upon arrival I was told my car could not be accommodated and I had to arrange expensive public parking myself. The pet fee was also unclear—I was told €25 per night, but was later charged €25 per dog per night. After I contacted Booking.com about these issues, the service noticeably declined: no room cleaning for 3 days and no basic hospitality from staff. Additionally, the room had a connecting door with very poor sound insulation, making it easy to hear neighboring guests and affecting privacy. Overall, the stay ended up significantly more expensive than expected and did not meet basic standards.”

Rasoul · Apr 27, 2026