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Guests who stayed here loved

“The only good thing about this hotel is the location. Where do i start.. i booked 15 nights which cost me 3000 Euros. They had decided to put me in the absolute worst room available - first floor, the view was the internal wall with some extraction fans that were super loud. The lights were also flickering. I went downstairs to complain. The receptionist said there was nothing else available, however after calling her manager another room became available. The new room they put me at all 3 of the pillow cases and the pillows were dirty with someone's makeup. I asked to replace them. They said they didn't have any more pillows. I then asked to at least change the pillow cases. The cleaner that arrived said i only needed one pillow, and she told me to put the other 2 dirty pillows with the dirty cases in a closet. The first couple of days were cold. The radiators and the air con was not working. I asked for a portable heater. The staff couldn't understand what i was asking for, so i had to use google translate. Finally the receptionist comes up with a heater, i plug it in and it's not working. I call up the reception saying that it's not working. Another receptionist comes up, he tells me that the aircon is working, however it is only blowing cold air. He tells me that it's "hot", but it was maximum 18 degrees. He says that he's going to come back, but never returns. I go downstairs again to check what is happening. The first receptionist sends me up to the first floor to his colleague, who says that his working hours are finished. They later find another heater which works but is covered in dust and dirt. In a few days i asked the cleaners to change my sheets. I am given a dirty look and I am told that it is only done once weekly. A week goes by. I ask the same cleaner to change my sheets, she angrily goes "no, no, no" and points her fingers at me. I go to reception and ask to change the sheets for me. Then the receptionist calls her up and asks to do it.”

Inga · Jun 24, 2026