Au Cygne

Guests who stayed here loved

“Nice location to visit the local Christmas markets in the surrounding area. The hotel was nicely decorated with a cozy charm, a quality breakfast. They accept pets and have parking when travel with a vehicle. Definitely a place for a romantic weekend gateway or small travel with the family. I had previously paid online, the room stay, since the booking was non-refundable. It was simply just a one night stay. Everything about the hotel was good, until we checked out the following morning. All we needed to do was pay for our dog and breakfast. My wife went in the pay while I was with our dog and child setting up the car. She is a native French speaker, so I thought it was simple. However, this proved to be the opposite. The Hotel charged my wife for the whole stay, the room bill, when it was already paid. The hotel staff quickly realized that the room was paid through booking.com and they had incorrectly charged my wife's credit card the full amount. We asked to have the credit card reimbursed and be charged the correct amount, but they had several issues with their credit card machine that Sunday morning. We have reached out several times by calling the hotel and sending emails, to have my wife' s card reimbursed and pay the correct amount since I had already paid. It is a double charge, for the room, why is it difficult to just undo the second room charge. 4 days have passed and not once have they reached out to resolve the issue. We have received no response. We just needed to pay for the pet stay and breakfast, but they continuously ignored my wife's calls and emails. We have repeatedly tried to get this settled, but every time the owner is not present who can help fix this matter. It is a nice hotel, I'm just disappointed in the experience this small issue has caused and hoping for it to be reticified.”

Peter · Dec 18, 2025