Novotel Paris Créteil Le Lac

Guests who stayed here loved

“Complaints sent by email to several departments. Result: TOTAL SILENCE. There is no director. There are no solutions. There are no minimum customer service standards. There is ABANDONMENT. “4 stars” I received the service of a hostel. If something serious happens during your stay, there is no one here who takes responsibility. *Million-euro property run like an abandoned motel.* Shameful for a chain like Accor. And I will advise anyone who asks me against this Novotel. Shameful for Accor chain. I have delivery receipts emails were sent to their official addresses. [email protected] [email protected] mailto:[email protected] This exact template they use for ALL bad reviews proves they don't read complaints. They offer apologies but NO email, NO contact, NO solutions. Just copy-paste. Future guests: If you have a problem here, you are on your own. I will advise everyone against Novotel Créteil. *I predict the hotel's reply to this review will be:* "Thank you for your feedback. We are glad you appreciated X. Your comments have been shared with the relevant teams. We hope to welcome you again." Traduce”

Youssef · Jul 3, 2026