Ohtels Vila Romana

Guests who stayed here loved

“Stayed here over October half term not expecting the hotel to be too busy as it was end of season and the hotel was due to close the following week. We found the hotel to be just as busy as July/ August stays - they had made a great effort with the Halloween decorations. The restaurant area is huge and was extremely busy, we were a group of 14 and never sat all together except once when we moved a table and the waitress came over going mad! The restaurant staff were extremely rude and we encountered issues every time we went in - The man on the door ticking your name off again extremely rude and not friendly at all. My sister in law slipped on water that was coming in from the ceiling and fell on the floor - not one member of staff came to her to see if she was ok - i had to go over to tell staff and they just looked at me ??? The food choices are fantastic and we had no complaints about the food at all - something for everyone and a huge selection. Had a problem with one of the cleaners in the reception area who shouted at my husband when she saw him looking if the pool area was open then he walked on a floor she had mopped she went crazy ! To the point that I went to reception and the lovely man on reception could only apologize and said he witnessed it and it was not acceptable - I asked him why were staff so angry and miserable - he said language barrier perhaps ?? Never in all the hotels we have stayed at had to complain about staff rudeness - I personally think we were the last week of the year and the staff had just had enough ! Location - fab location for the theme parks prob about a 10 / 15 min walk and then the same again down to the beach front . Pool area - lovely big pool area which we did get to use . Rooms - lovely modern rooms. Would I stay again ?? Yes but next time just ignore the rude staff !!!”

lsb33 · Nov 10, 2025