Hard Rock Hotel Marbella – Puerto Banús

Guests who stayed here loved

“Our stay at this hotel was fantastic. This was our first holiday as a married couple and it was out 1st anniversary holiday, we have never been to Marbella so we didn’t know what to expect. Check in was smooth, lovely lady on reception explained everything to us and one of our concerns as I had read about the mini bar charges in the rooms was quickly dismissed - we were given two options - 1 - pay I think it was €125 per night of your stay 2 - pay as you go ( this was that they took 1p from your card and then when you check out you pay for what you have used) No choice really we took the pay as you go. Our room was on the 5th floor over looking the pools - very clean room, fab air conditioning, lovely rainfall shower, bed was queen size and lovely to sleep in. We also had a balcony with two chairs and little table - two sets of French doors lead to the balcony, this was because when the music was playing at the pool area if you shut the doors you heard nothing. Our house keeper was fantastic, she checked in everyday and always gave us clean towels. - we were only there for 7 nights but she would have cleaned the room everyday if we had wanted ❤️ There are two pool areas, one has the main stage where there is a DJ everyday and we will say he played very mixed variety of music which suited everyone, plenty of sun beds and also staff who came round and took food and drink orders which was great as we didn’t have to move if we didn’t want to. All staff were so friendly and nothing was too much trouble for them. Check out was super easy as well, we had early check out 7am and I just gave my room number, I was asked if we had anything from mini bar, we did and the receptionist took payment for the drinks there and then. Taxi can be ordered by the hotel for you as well and it is in walking distance to town as well as an underpass from by the hotel casino to the beach. We would go back - the only think which was an issue was that TUI informed us it was an adults only hotel but it wasn’t as there were children at the pool and staying at the hotel but that isn’t the hotels fault. Thank you HRH for making our first trip to Marbella so wonderful ❤️”

josoap1 · Jun 19, 2026