Canopy by Hilton Madrid Castellana

Guests who stayed here loved

“Location-wise, it's about a ten-minute walk from Nuevos Ministerios, which has both metro and cercanías connections - handy for the airport. The immediate surroundings are fairly corporate: there's an El Corte Inglés nearby, but otherwise this feels like a hotel aimed at business travellers with offices in the area rather than tourists looking to explore the city. I chose a room with digital check-in (I like to be away from the elevators) but this apparently doesn't work because they have to check your ID under Spanish law. Why provide the option then? I was allocated a better room (supposedly) but it had a broken air conditioner - it kept turning itself off immediately after being turned on. The hotel was fully booked with no maintenance staff available, so to their credit they did find me an alternative room. The replacement AC worked but reset itself to 22C periodically overnight due to a motion sensor. This didn't affect my sleep, but is worth bearing in mind if you run very hot. The staff interactions were disappointing. When I raised the AC issue, the move to a new room was handled without any apology and with a distinct air of inconvenience on their part rather than mine. Separately, I was initially told the daily tasting session (a free drink between 6-7pm) wasn't available, only to be grudgingly offered a glass of wine when I questioned why it's still being advertised. At this price point you'd expect both reliable air conditioning and courteous staff. On the plus side, the small rooftop pool (open seasonally) was a nice touch - just note it closes at 7pm. Rooms are comfortable and seem to be brand new, but are on the small side.”

hellofish · Jun 19, 2026