CoolRooms Palacio de Luces

Guests who stayed here loved

“On arrival we were initially greeted quite abruptly by a woman at the desk. Not by the reception staff [who was lovely, warm friendly and welcoming] but by a member of management. Our room was spacious clean & comfortable. We ate dinner on our first night in an empty dinning room, with no atmosphere. The fish of the day was over priced. However our waitress, Maricell was amazing. Understood my need for gluten free food.[coeliac] Was friendly, efficient and very professional.on our second night we ate in the gastrobar. Food was great and once again marcell was an amazing hostess. Immediately recognised my need for a gluten free diet. The staff on the ground were amazing. We used the pool, spa & gym which were all excellent. I had a massage which while the masseuse was great there was constant messages alerting on the hotel ipad. There was no concerige service available on arrival. There appeared to be a mulititude of managers hovering around at everypoint in the hotel, who completely ignored you. At times it felt you were in the way. The hotel had car chargers that were freely available and easy to use.”

AnneCrosshaven · May 6, 2026