Question 1

What time is check-in at Ona Hacienda del Alamo Apartments?

Accepted Answer

From 04:00 to 10:00

The front desk is open daily from 9:00 AM - 6:30 PM. If you are planning to arrive after 6:30 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours.

Question 2

What time is check-out at Ona Hacienda del Alamo Apartments?

Accepted Answer

Until 10:00

Question 3

Are pets allowed at Ona Hacienda del Alamo Apartments?

Accepted Answer

Maximum number of pets per room 2 Service animals are exempt from fees/restrictions Pet max weight (per pet) in lb is 44 Pets cannot be left unattended Pets allowed Pet max weight (per pet) in kg is 20 Service animals are allowed

Question 4

Does Ona Hacienda del Alamo Apartments have any sustainability certifications?

Accepted Answer

Property confirms they are implementing guest safety measures Property confirms they are implementing enhanced cleaning measures Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)

Question 5

What is the check-in & check-out policy at Ona Hacienda del Alamo Apartments?

Accepted Answer

Contactless check-out is available

Question 6

What is the general policy at Ona Hacienda del Alamo Apartments?

Accepted Answer

Guests are provided with free hand sanitizer Cashless transactions are available Property follows regional sanitization guidelines Measures to reduce infection (Spain) Individually-wrapped food options are available Bed sheets and towels are washed at a temperature of at least 60°C/140°F Staff wears personal protective equipment Temperature checks are available to guests Food service has been amended for enhanced safety Property is cleaned with disinfectant Reservation might be required for some facilities onsite Individually-wrapped food options are available through room service Social distancing measures are in place Professional property host/manager Commonly-touched surfaces are cleaned with disinfectant Shield between guests and staff in main contact areas Masks are compulsory at the property

Question 7

What is the guest type policy at Ona Hacienda del Alamo Apartments?

Accepted Answer

Essential workers only - NO

Question 8

What is the policy on children and extra beds at Ona Hacienda del Alamo Apartments?

Accepted Answer

No cribs (infant beds) available

Ona Hacienda del Alamo Apartments

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Property amenities

House rules

Check-in

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Pets

Sustainability Certifications

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General

Guest type

Children and extra beds

Location

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