Globales Condes de Alcudia

Guests who stayed here loved

“We asked the hotel to organize our airport transfer before arrival. They sent us a website through their own hotel communication to book the transfer. We paid for it, arrived at the airport, went to the meeting point, and were then told that this company basically did not exist. Nobody was there, the phone number did not work, and our emails bounced back. When we called the hotel for help, they simply told us they could not do anything and that we should take the public bus with our luggage. So before even arriving at the hotel, we had already lost money and wasted a huge amount of time and stress. Of course I have kept all proof and evidence of this incident. Then we finally arrived at the hotel… and it was honestly one of the worst hotel experiences we’ve ever had. There was an extremely loud bingo party going on with constant noise everywhere. The room was in terrible condition. There was only ONE power outlet next to the bathroom FOR THE WHOLE ROOM . I work remotely, so I asked if they had an extension cord or power strip, and they told me I had to pay 10€ cash for one. There was not even a proper chair or desk to work from. The bathroom was old, dirty, and moldy. The walls are paper thin: we could hear absolutely everything all night long , neighbors having sex, people screaming in the corridors, doors slamming constantly. At 3AM, a drunk guest triggered the fire alarm and woke up the entire hotel. Even wearing earplugs, it was impossible to sleep. On top of that, light came through the doors and windows all night, so the room never even got dark. Guests were completely disrespectful and the hotel staff did nothing about the noise. When I told the manager about it he said: “Maybe you were just stressed from the trip” … oh well … We still tried to give the hotel a chance by going to breakfast the next morning, but it was honestly terrible too. We had booked 5 nights and left after only 1 night. Of course, the hotel refused any refund.”

Styliani · May 21, 2026