IntercityHotel Berlin Ostbahnhof

Guests who stayed here loved

“The location was excellent, and the hotel is connected to a shopping mall, and the S Bahn transportation system is literally through some glass doors right outside the hotel. The first thing we noticed on entering our room was the heat, it was late when we arrived, but the warmth of the room was overbearing. We looked for the air con control, there wasn't one, so the only option was to open the window for fresh air, which didn't really help, it just let more warm air in. Secondly, throughout our 4 day stay, the toilet/bathroom smelt absolutely awful, and the bathroom had no extractor fan either. We bought a can of air freshener to alleviate the problem. When having a shower, the bathroom filled with steam, because of the lack of ventilation. Thirdly, there was an under counter fridge, and it didn't work, so absolutely hopeless. When I mentioned this at reception, they just shrugged their shoulders and confirmed it didn't work, which wasn't the answer I wanted. A couple of times I asked at reception for extra sugar and milk for coffee in the room, rather than just hand me it, they took my room number and said they'd bring it up. Two hours later as we were going out, they brought TWO small sachets of sugar, and a small jug of fresh milk, which didn't stay fresh long because of the warm room and lack of a fridge. Front of house staff were not very smart by and large, certainly not a professional looking standard, and didn't have that usual customer service polish that most hotels do. Breakfast was ok, not brilliant, just ok. Would I stay here again? Sadly not.”

Michael · Jun 3, 2026