Hotel Merkur - Superior

Guests who stayed here loved

“Hi This is to share my experience of stay at Hotel Merkur. The front desk staff and also the staff at the restaurant during breakfast were very co-operative and helpful. The only downside is that except for the suites none of the rooms have air-conditioning. So it got very hot when I visited in May and had to request for portable fans which were promptly provided. We appreciate that. I aso had a bad experience probably due to our carelessness but a cover of money was stolen from my daughter's room. She had left it in her handbag in a rush when she went out for sightseeing instead of putting in the safe. Evidently it was taken by one of the room cleaning staff. It may have been our carelessness but that was no reason for it to get stolen from my daughter's purse. We did report this to Mr. Matthias Hirsch, the owner of the hotel. He said he did enquire with two of his housekeeping staff who had cleaned my daughter's room but they mentioned there was only a suitcase in the room and nothing else. This is not possible as my son and she were both sharing the rooms and they had two large and two small suitcases between them. Also my daughter's handbag containing the cover was lying in the room when she had stepped out as she was carrying another bag. Evidently the staff lied about this and Mr. Matthias chose to believe them rather than his guests. We are well travelled and even we have the sense not to falsely accuse any staff. But evidently we are 100% sure it was stolen from the room. Anyways it was our carelessness but would have liked if Mr. Matthias could have taken more action towards the concerned housekeeping staff and not believe their story. Also the house-keeoing staff had entered my room on one occasion even when i had the Do not Disturb sign hanging outside. They said they had to leave at a certain time so they need to clean the room. So this is a request to all future travellers to the hotel to be very vigilant and careful about their belongings lying in the room.”

romalsheth · Jun 17, 2026