Miraflores Boutique Hotel Adults Only

Guests who stayed here loved

“The hotel itself is pleasant, quiet and beautiful, more or less a three-star boutique-style property. Most of the staff were kind, respectful and helpful, especially the people from the kitchen, housekeeping, reception and administration. My serious concern is not about them. Please read my comments in the “What I didn’t like” section. The main issue was the owner’s treatment after we raised a respectful complaint. What happened felt discriminatory, humiliating and intimidating. The hotel is somewhat far from the main areas of the island, so having a vehicle was important. We were initially led to believe the hotel could help arrange a vehicle reservation, but when the vehicle was supposed to be available, we were told the hotel had nothing to do with it. During our stay, there were also construction works around a lake/pond area, including two excavators operating on a Saturday. We went to reception to raise these concerns. We were upset, but respectful. Tony, who identified himself as the owner, reacted aggressively. He suggested we looked poor and did not understand high-end or exclusive tourism. He insisted his hotel was the most exclusive hotel in San Andrés and implied that our complaint came from not knowing what a truly exclusive hotel experience was. He then referred to my partner’s religious appearance. My partner is in the process of converting to Islam and was wearing a Muslim-style cap. Tony aggressively asked whether he was Muslim. This was unnecessary and deeply inappropriate in the context of a hotel complaint. After I said I considered his comments discriminatory, Tony suddenly and repeatedly called us “extortionists”. This was arbitrary, unjustified and shocking. We had not threatened anyone or demanded anything improper. We had only raised a service complaint. Were we treated as “extortionists” because he thought we looked poor? Because my partner looked Muslim? Because we dared to complain? That is exactly how it felt. He also kept saying he did not want to see us there, that we should leave, that we were not his type of clients, and that he would give us our “fucking money”. I felt humiliated and intimidated. We only want an apology from the owner. If asking for an apology after this treatment is, in his view, extortion, then his understanding of hospitality and guest dignity is deeply troubling.”

Sergio · Jul 1, 2026