Question 1

What time is check-in at Crowne Plaza Hangzhou Thousand Island Lake, an IHG Hotel?

Accepted Answer

From 02:00 to anytime

Front desk staff will greet guests on arrival at the property. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Question 2

What time is check-out at Crowne Plaza Hangzhou Thousand Island Lake, an IHG Hotel?

Accepted Answer

Until 12:00

Question 3

Are pets allowed at Crowne Plaza Hangzhou Thousand Island Lake, an IHG Hotel?

Accepted Answer

Pets not allowed

Question 4

Does Crowne Plaza Hangzhou Thousand Island Lake, an IHG Hotel have any sustainability certifications?

Accepted Answer

Property confirms they are implementing guest safety measures Property confirms they are implementing enhanced cleaning measures

Question 5

What is the general policy at Crowne Plaza Hangzhou Thousand Island Lake, an IHG Hotel?

Accepted Answer

Guests are provided with free hand sanitizer Staff temperature checks are conducted regularly Masks are available to guests Individually-wrapped food options are available Bed sheets and towels are washed at a temperature of at least 60°C/140°F Staff wears personal protective equipment Temperature checks are available to guests Property follows sanitization practices of Intertek Cristal (3rd party expert - Global) Property follows sanitization practices of Safe Travels (WTTC - Global) Property is cleaned with disinfectant Individually-wrapped food options are available through room service Professional property host/manager Protective clothing is available to guests

Question 6

What is the guest type policy at Crowne Plaza Hangzhou Thousand Island Lake, an IHG Hotel?

Accepted Answer

Essential workers only - NO LGBTQ friendly

Question 7

What is the policy on children and extra beds at Crowne Plaza Hangzhou Thousand Island Lake, an IHG Hotel?

Accepted Answer

No cribs (infant beds) available

Crowne Plaza Hangzhou Thousand Island Lake, an IHG Hotel

About this property

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Property amenities

House rules

Check-in

Check-out

Pets

Sustainability Certifications

General

Guest type

Children and extra beds

Location

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Additional information

Other hotels nearby

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