Jinmao Purelax Lijiang, The Unbound Collection By HYATT

Guests who stayed here loved

“This place is a hidden gem. We stayed four nights and left with a lifetime of memories. Truly the best family vacation we've ever had. Check-In & Front Desk The front desk team was exceptional from the moment we arrived. I checked in as a Guest of Honor and was warmly welcomed. Breakfast was included and the staff walked us through all the family activities available. The gentleman who checked us in was patient and accommodating despite the language barrier. Room Change & Robert After our first night, we requested a room change. Special mention to Via, who was patient, communicative in English, and worked with us on our room preferences without hesitation. The staff clearly coordinated with each other on guest needs and it showed. Robert drove us around the property on a golf cart, pointed out the gym, pool, and spa, and made sure we felt completely at home before we even moved in. That extra effort made a real impression on our whole family. Staff & Service As an American guest, I sometimes hesitate to make requests. But the staff were responsive and eager. Extra utensils, bedding, pillows, robes, all delivered without question. Housekeeping came at least twice a day. We simply dialed 0 for anything we needed. I almost felt bad to call them so often but they came with a smiling face and patience each time. One note: though the hotel knew we were traveling with kids, we had to request children's slippers and robes. A small proactive touch that would go a long way for future families. Activities & Weather The weather wasn't always cooperative, but the staff stayed ahead of it and proactively shared daily activity options based on the forecast. One evening there was an outdoor barbecue with beer and soccer. The kids played and made friends with other American families vacationing there. Animal feeding was a hit too. One wish: more structured kids' activities where children can play together. Breakfast Breakfast was the highlight of every morning. We actually skipped early tours just so we wouldn't miss it. The spread was incredible: custom noodle dishes including wonton soup, a pastry section, a healthy food station, American-style bacon and eggs, and Japanese oden. A tall gentleman working at the restaurant with glasses made the rounds offering specialty cold brew and tea, kept us informed about daily activities, and also ran the barbecue event. He felt like our personal activity director, warm and knowledgeable and always present. Rooms Beautiful, with thoughtful and felt rustic and warm.”

124garyy · Jun 25, 2026