Question 1

What time is check-in at ibis Chengdu SM Square?

Accepted Answer

From 02:00 to anytime

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.

Question 2

What time is check-out at ibis Chengdu SM Square?

Accepted Answer

Until 12:00

Question 3

Are pets allowed at ibis Chengdu SM Square?

Accepted Answer

Pets not allowed Service animals are exempt from fees/restrictions Service animals are allowed

Question 4

Does ibis Chengdu SM Square have any sustainability certifications?

Accepted Answer

Property confirms they are implementing guest safety measures Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels) Property confirms they are implementing enhanced cleaning measures

Question 5

What is the general policy at ibis Chengdu SM Square?

Accepted Answer

Individually-wrapped food options are available for breakfast Guest accommodation is sealed after cleaning Gloves are available to guests Guests are provided with free hand sanitizer Staff temperature checks are conducted regularly Cashless transactions are available Masks are available to guests Individually-wrapped food options are available Bed sheets and towels are washed at a temperature of at least 60°C/140°F Staff wears personal protective equipment Temperature checks are available to guests Food service has been amended for enhanced safety Property is cleaned with disinfectant Social distancing measures are in place Professional property host/manager Unicode Support false Protective clothing is available to guests Commonly-touched surfaces are cleaned with disinfectant Gap period enforced between guest stays - 24 hours Masks are compulsory at the property